How can we help?
Email us at [email protected]. We answer within one business day (Monday to Friday, Toronto time).
BuildSocial is made by Nexn Technology Solutions (2821585 Ontario Inc.), Ontario, Canada.
Your account
Sign in at buildsocial.ca/login. Forgot your password? Reset it at buildsocial.ca/forgot.
Your plan and invoices are under Account › Plan once you're signed in.
Connecting your networks
Open Channel Integrations in the app and press Add on a network. You'll sign in on that network's own page and choose what to share.
Instagram needs a business or creator account linked to a Facebook Page. TikTok comments need a TikTok Business account.
To disconnect a network, press Disconnect on its card. We delete its tokens straight away, and the network's numbers for your posts go with it.
Canva
In Photos & Videos, press Edit on a photo or video, then Edit in Canva. The first time, Canva asks you to allow BuildSocial to create designs and upload files to your Canva account.
We send only the file you chose to your Canva (it appears under Uploads) and open a new design at the size you picked. When you've finished, use Bring it back to add the design to your BuildSocial library.
BuildSocial can't see your other Canva designs. To disconnect, remove BuildSocial from the connected apps in your Canva account settings.
Videos and captions
Listing videos, market updates and rate updates are made under Photos & Videos › Listing Videos. Each uses one video credit.
To caption your own clip, press CC on it. You can correct any word before the video is made.
Privacy and your data
How we handle your data: buildsocial.ca/legal/privacy. Terms: buildsocial.ca/legal/terms.