Terms of service for agents

The service

We provide websites, a CRM, phone apps, social media and video tools, and related services, on the plan you choose. Features differ by plan; the plan page lists what each includes. We may improve or change features; if we remove something material from your plan we'll tell you at least 30 days ahead.

Your account

You're responsible for your account and for everyone you invite to it. Keep passwords private and tell us at once if you think someone else has used your account.

You must be properly registered for the services you advertise (RECO for real estate, FSRA for mortgages) and keep your profile, brokerage and licence details accurate.

Listing data

Listings come from the board's data feed under its rules. Live listings appear only after the board confirms your feed; sold and leased data (VOW) is shown only to signed-in clients who accept the board's terms, when your plan and confirmation allow it.

You may advertise only your own brokerage's listings and must follow the board's and RECO's display and advertising rules. Our checks help but don't replace your own responsibility.

Your content and your clients' information

You own your content and your client records. You give us permission to host, process and display them only to provide the service. You're responsible for having consent to contact your clients (CASL) and for what you send; we include unsubscribe links and honour opt-outs.

When you delete your account we keep your data for 30 days so you can export it, then delete it, except where the law or the board's rules require us to keep records longer.

Fees and billing

Paid plans are billed monthly in advance in Canadian dollars, plus applicable taxes. Credits for AI writing and videos included with a plan reset each month; credits you buy don't expire while your account is open. Fees are non-refundable except where required by law. Trials, where offered, end as described on the plan page.

If a payment fails we may limit paid features until it's resolved.

Acceptable use

Don't use the service to send spam, mislead consumers, infringe others' rights, scrape or resell listing data, or attack or overload our systems. We may suspend accounts that do.

Third-party services

Some features rely on services you connect or that we use (for example Stripe, Amazon SES, Twilio, Meta, Google, LinkedIn, TikTok, SignWell and AI providers). Their terms also apply, and they're responsible for their own services.

Liability

The service is provided as is. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before it, and we're not liable for indirect or consequential losses, lost profits or lost data.

Ending

You can cancel anytime; your plan runs to the end of the period you've paid for. We may end the service with 30 days' notice, or at once for a serious breach of these terms.

General

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. We'll give notice of material changes by email or in the service at least 30 days before they take effect. Contact: [email protected], [Mailing address, Ontario, Canada].